Refunds are always handled on a case by case basis and are the discretion of Chronic Store for 30 days. In the event that there is a problem with your order or a Chronic Store product or service, we may offer a store credit in place of a refund. Chronic Store reserves the right to charge are a processing fee in the event a refund of funds to the payment method is necessary.
In order to obtain support for defective products, please contact our customer service team within seven(7) days of receiving your package. We are unable to offer any credit for complaints after seven(7) days.
If you for some reason receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Chronic Store reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.